Delivery Information
Purchases are shipped
from our own warehouses. Our endeavour is to make the products reach you within 10 business days from receipt of
payment. Order deliveries will be made by our own staff or third party courier
or logistics companies usually between 9am – 5pm Monday – Friday, excluding
public holidays. Products will need to be signed for upon delivery and
acknowledgement shall be the conclusive evidence that the products are
delivered. We take no responsibility for acknowledgement signed by an
alternative person other than the person ordering the product at the address
indicated at the time of the order. Since the transactions are authorised by
the card holder, we do not take responsibility for incorrect addresses provided
at the time of placing the order. We are not responsible for damage of products
after delivery. If you believe that the
product is not in good condition, or if the packaging is tampered with or
damaged, before accepting delivery of the goods, please refuse to take delivery
of the package, and send an email at support@horraluxury.com mentioning
your order reference number. We shall make our best efforts to ensure that a
replacement delivery is made to you at the earliest. Title and risk of loss for
all products ordered by you shall pass on to you upon PB Global Ltd's shipment
to the shipping carrier.
Delivery Charges
Shipping and handling rates which are to be paid by the
buyer/customer which may vary based on product, packaging, size, volume, type
and other considerations. The shipping and handling charges are given at the
time of check out and consumers will know about this before making payments. PB
Global Ltd's logistics partner will make a maximum of three attempts to deliver
your order. In case the customer is not reachable or does not accept delivery
of products in these attempts, PB Global Ltd reserves the right to cancel the
order(s) at its discretion and in store credit shall be given to the customer.